Terms of Service
These Terms cover your use of usdentalpatientrecovery.com. Your real commercial relationship with usdpr. is governed by the signed Service Agreement, Business Associate Agreement, and Payment Authorization. If those conflict with these Terms, those documents win.
A single-operator service.
usdpr. (US Dental Patient Recovery) is a sole-proprietor service (d/b/a of Colin Smith, Orlando, FL). We operate as a HIPAA Business Associate for each dental practice client under a signed BAA. We run patient reactivation outreach — text, email, phone — for practices, and report weekly.
Licensed dental practices only.
We only work with licensed dental practices legally operating in the United States. You need to be authorized to sign on behalf of the practice.
Flat fee. Month-to-month. No per-patient charges.
Pricing is flat per tier (Practice $297/mo, Practice Pro $697/mo, DSO $1,997/mo + $297/additional location), with a 14-day free trial on every self-serve plan (no card required). After the trial, billing is month-to-month unless you elect annual billing (17% discount, available after your first 90 days). No per-patient or performance fees, ever. Cancellation is one click from your dashboard.
Price changes — if we ever adjust pricing, we give active clients 60 days' notice and grandfather you for at least one renewal cycle at your current rate.
Acceptable use.
- Only send us patient data you're legally allowed to share, with proper consent for text, email, and phone
- Sign the BAA before any patient data changes hands
- Approve our outreach templates in writing before we send anything
- Designate a front-desk contact to receive warm patient handoffs
- Don't use the service in any way that violates HIPAA, TCPA, the Florida Patient Brokering Act, or other applicable law
Our promises.
- Follow the agreed scripts, honor opt-outs instantly, log every send, reply, and booking
- Deliver weekly reports on outreach volume, responses, and bookings
- Never use your data for anything besides delivering the service
- Encrypt data at rest and in transit, follow the safeguards in our BAA
- Notify you within 24 hours of any security incident affecting your data
We never resell, aggregate, benchmark, or cross-reference your patient data. Not with other practices. Not with partners. Not with ourselves.
Data firewallWhat we don't promise.
Patient reactivation is probabilistic. We don't guarantee a specific number of rebooked patients, a dollar figure, or a response rate. Benchmark numbers on our site and materials are illustrative — industry averages, not promises. Your actual results depend on list quality, patient consent, seasonal factors, and how your front desk follows up.
Built for TCPA, HIPAA, CAN-SPAM, and Florida law.
The service is designed to comply with the TCPA, HIPAA, CAN-SPAM Act, and Florida Patient Brokering Act (§817.505). We charge a flat service fee — not per-patient — to stay inside the Florida Referral Services safe harbor.
Florida Rule 64B5-4.002 specifically exempts a dentist's agent from the solicitation prohibition when contacting existing or former patients about appointment scheduling or follow-up care. We only contact your existing patients, under your practice name.
Yours is yours. Ours is ours.
We keep ownership of our software (the usdpr operator console), templates, workflows, and know-how. You keep ownership of your patient data and any materials your practice provides. We grant you a non-exclusive license to use our deliverables (reports, case studies based on your data, strategic recommendations) for your internal use.
Capped at six months of fees.
To the maximum extent the law allows, our total liability to you for any claim is capped at the total fees you paid us in the six (6) months before the event. We're not liable for indirect, incidental, consequential, special, or punitive damages. These limits don't apply to gross negligence, willful misconduct, or liability that can't be limited under applicable law.
Mutual, narrowly drawn.
You defend us against third-party claims arising from your failure to get proper patient consent, your bad or stale patient data, or your violation of applicable law. We defend you against third-party claims arising from our gross negligence or willful misconduct.
Seven days' notice, either way.
Either of us can cancel with 7 days' written notice, per the Service Agreement. For self-serve plans, a one-click cancel inside the dashboard replaces written notice. Sections 6, 8, 9, 10, 12, and 13 survive termination.
Florida law. Orange County venue.
These Terms are governed by Florida law. Any dispute we can't resolve in good faith within 30 days goes to the state or federal courts in Orange County, Florida.
The usual.
If any part of these Terms is unenforceable, the rest still applies. If we don't enforce a right, that's not a waiver. These Terms plus the Service Agreement, BAA, and Payment Authorization make up the whole agreement. We may update these Terms — we'll email active clients about material changes.
Questions.
usdpr. — US Dental Patient Recovery
Orlando, FL
colin@usdentalpatientrecovery.com