Patient data is the most sensitive thing your practice owns. Here's every mechanism that protects it \u2014 compliance frameworks, legal counsel, data boundaries, guarantees, founder accountability \u2014 and the commitments we've put in writing.
Most dental SaaS is bought from a sales rep who won\u2019t remember your name in 90 days. usdpr. is founder-built, founder-supported, and founder-accountable. If something breaks, my phone rings. If the product needs fixing, I\u2019m the one fixing it that afternoon \u2014 not a three-week support-ticket queue.
I built usdpr. because the existing tools bundle reactivation with 20 other features and the depth isn\u2019t there where it counts. I talk to every new practice personally during onboarding. My email is colin@usdentalpatientrecovery.com. My phone is the one on your invoice. I read every reply. Read the full founder letter \u2192
Dental reactivation sits at the intersection of HIPAA, TCPA, CAN-SPAM, state anti-kickback statutes, and state dental-board rules. Getting any one wrong is a felony or a license issue. So the entire product \u2014 terms, BAA template, pricing model, message templates \u2014 is reviewed by a Florida healthcare attorney before it touches a practice\u2019s data.
Per-patient reactivation fees are a felony in Florida under \u00A7817.505. The flat-fee model isn\u2019t a marketing choice \u2014 it\u2019s the only compliant structure.
The pricing argument, in one sentenceEvery send, reply, and booking is logged with an immutable audit trail. Data at rest on encrypted volumes (AES-256). Data in transit is TLS 1.2+. Role-based access with least-privilege defaults. No shared credentials, no PHI in logs, no PHI in error traces. The full posture lives at /security; the highlights sit below.
If you leave \u2014 even on the last day of a free trial \u2014 you take everything with you. Patients, messages, replies, bookings, reports, logs. CSV + JSON. Emailed to you in under an hour, or the trial extension is free. We're not in the business of holding customer data hostage.
Trust is earned by what you\u2019ll do when things go sideways. These are the commitments we'll refund against \u2014 signed into the Service Agreement.
Practices who sign up before we close pilot-10 get the Practice Pro tier ($697/mo) permanently locked, regardless of future pricing. They also get personal onboarding with the founder, monthly roadmap calls, and the 30-day money-back guarantee above. In return: one honest written review on G2 or Capterra at day 60.
Solo-founded doesn't mean unaccompanied. Here's the network of specialists who review, host, or underwrite pieces of what we do.
Starting Q4 2026, we'll publish a quarterly transparency report covering: active practices, patients under care, uptime, send volume, reply rate, reactivation rate, refund rate, incident count, and the security + compliance changes we shipped that quarter. Good numbers or bad \u2014 same page, same frequency.
The only companies that refuse to publish numbers are the ones whose numbers don't support the pitch. We'd rather you see both sides than market against a selection bias.
Why we publish a quarterly reportUntil Q4, the active benchmarks live on the calculator (with sources), in the Reactivation Playbook, and in the changelog. A public status page is already live at /status.
14 days free, no credit card. BAA e-signs in 90 seconds. Email campaigns live the same afternoon. Data exports in under an hour, any time. Every commitment on this page is contractually backed.