Appointment reminders, reactivation-grade.

Every SMS + email vendor does appointment reminders. Most do them at reminder-app depth — send the 24h confirm, call it a day. usdpr. treats reminders as upstream of reactivation: the confirm flow, the reschedule path, and the no-show → A1-segment handoff all feed the same engine.

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Six things it gets right.

Confirm flow

Multi-step confirms (7-day email, 3-day SMS, day-of text) with one-click reply-to-confirm. Confirmation states logged immutably to the audit trail.

Reschedule path

Patient can reply with a new window; AI reply-intent surfaces candidate times for front-desk approval. No calendar-linkout that breaks 20% of the time.

No-show prevention

Patients who don't confirm within 24h of their appointment get a specific, friendlier nudge — not a generic blast — tuned to the broken-appointment reason tags.

Segment auto-handoff

Patient no-shows? They're automatically in the A1 broken-appointment segment at day 2, in the 5-touch reactivation sequence at day 5, no operator action.

Quiet hours & time-zone

Never send during quiet hours (8am–9pm patient-local). Time zone inferred from area code + address; overrideable per patient.

Compliance by code

TCPA 1/day, 3/week rate limits. STOP permanent. PHI scrubber on every send. One HIPAA BAA covers reminders + reactivation.

Competing reminder tools treat the no-show as a loss. usdpr. treats it as a trigger. One BAA, one billing line, one audit trail, covering the reminder → no-show → reactivation loop as a single workflow.

One BAA. One billing line.

This module is included with every Practice Pro and DSO tier at no additional cost. Not an enterprise upsell. Not a per-location surcharge. Flat SaaS, covered under the same HIPAA BAA as reactivation.

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