Your current Tuesday
Wedged between checkout and insurance verification.
- 9am: pull the broken-appointment list from Dentrix for the third time.
- 10am: dial through 20 patients \u2014 leave 16 voicemails, speak to 3, reach 1 who's "not ready."
- 11am: somebody asks you to re-run eligibility for a new patient; recall calls stop.
- 2pm: back to the list. Answer two front-desk questions. Lose the list. Re-sort it.
- 4pm: tell the dentist "I'll make more calls tomorrow." You won't. You'll do checkout and close.
- Friday: the dentist sees an empty hygiene column for the next week. Sighs.